Privacy policy

Welcome to carbonseats.com (“the website”). Your privacy and the protection of your personal data are very important to us. We take great care in handling your information and implement measures to safeguard your privacy when you interact with our site.

This privacy notice explains how we collect, use, share, and protect your personal information when you browse our website or purchase our products. We encourage you to also review our cookie policy and terms and conditions for additional details.

In compliance with applicable data protection laws, including the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and relevant national data protection laws, we provide this privacy notice to inform you about our data practices.

Data controller

The controller of your personal data is:

Evergreen Media AS
VAT: 996768139
Grensen 3, 0159 Oslo, Norway
Phone: +47 452 39 229
Email: [email protected]

We collect and process your personal data when you place orders, contact us, or browse our website.

For any questions or concerns about your personal data or this privacy notice, you can reach out using the contact information above.

Information we collect

(a) Information you provide voluntarily

We may collect the following personal data directly from you:

• When you make a purchase: We collect your name, email address, shipping/billing address, phone number, and payment details. This is necessary to fulfill your order and our contractual obligations.
• When you contact us: We collect your name, email, and the content of your message to provide support or respond to inquiries.

The legal basis for processing this data is the performance of a contract (article 6(1)(b) GDPR) and our legitimate interest in providing excellent customer service (article 6(1)(f) GDPR).

(b) Information we collect automatically

When you browse the website, we may automatically collect:

• Usage data: Pages visited, time spent, clicks, and referring URLs.
• Device data: Browser type, IP address, operating system, screen resolution.
• Location data: Approximate location derived from your IP address.

We collect this data using cookies and similar technologies. For more information, see our cookie policy.

The legal basis for this processing is our legitimate interest in improving the website and ensuring security (article 6(1)(f) GDPR).

How we use your data

We use your personal data for the following purposes:

• Fulfilling product orders and customer support
• Managing returns or warranty claims
• Improving the website’s functionality and user experience
• Meeting legal and tax obligations
• Detecting and preventing fraud

We do not use your data for profiling, marketing, or third-party advertising purposes.

Sharing of personal data

We do not sell or rent your personal data. However, we may share it with:

• Service providers who help us process payments, ship orders, manage customer support, or host our website
• Legal authorities if required by law or to protect our legal rights
• IT and security partners to detect fraud or protect our systems

All third parties are contractually obligated to process your data securely and only for the purposes we specify.

International data transfers

Your personal data may be transferred and processed outside your country of residence. When doing so, we ensure adequate protection through EU standard contractual clauses or other lawful safeguards, as required by applicable law.

Data retention

We retain your data only as long as necessary to fulfill the purposes outlined in this notice, including:

• Order and billing records: retained as required by tax laws
• Customer support records: retained for up to 2 years
• Analytics data: retained for up to 1 year (anonymized where possible)

Your rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (when no longer needed)
• Restrict or object to the processing of your data
• Request a copy of your data in a portable format
• Withdraw consent, where applicable
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

Updates to this notice

We may update this privacy notice from time to time. Changes will be posted on this page with a revised “last updated” date. If changes significantly affect your rights, we will notify you by email or via a prominent notice on the website.

Last updated: 26 March 2025